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Usage Flow

How to use the service

Select Pick-up & Return

You can freely pick up and return the car in three cities: Tokyo, Nagoya, and Osaka. Since you can depart from any of these cities and return the car in another city, you don't need to return to your starting point, making intercity road trips more flexible and convenient.

Nagoya

Nagoya has a store at Chubu Centrair International Airport.

Tokyo

Honjo (Asakusa) Store, Haneda Airport, Narita Airport

Osaka

Osaka has a store at Kansai International Airport.

Select Your Car

  • Check out the car introduction page.
    The TBC Rent-a-Car website features information on the characteristics and intended use of each vehicle type.

    • Compact cars for city travel: Fuel-efficient and easy to drive even on narrow roads.

    • The perfect SUV for family trips: spacious cargo area and comfortable ride.

    • Minivans for large groups: Convenient for group trips or when you have a lot of luggage.

    Each vehicle model includes a photo and basic specifications (passenger capacity, trunk capacity, etc.), making it easy to visualize and choose the right one.

  • Check the approximate price. Each vehicle listing also includes an estimated rental fee. Example:

    • Compact car: From ¥XX per day

    • SUV: From ¥XX per day

    • Minivan: From ¥XX per day

    For information on long-term use and additional options, please see the details provided.

Book Your Rental

  • How to make a reservation
    TBC Rent-a-Car accepts reservations in the following ways:

    • Website: You can make reservations 24 hours a day with simple operations. Just enter the required information and proceed to the confirmation screen to complete the process.

    • Phone: Staff will answer your call at each store's dedicated phone number. This is recommended for those who want to make a reservation while consulting directly with staff.

    • Sales Office: You can visit your nearest store and consult with our staff in person. You can also check vehicle details and additional options on the spot.

  • Early booking is recommended. We anticipate particularly high demand during peak seasons such as summer holidays and Golden Week. To secure your desired vehicle and date/time, we strongly recommend booking early.

  • Please have the following information ready when making your reservation:

    • Start date and return date

    • Vehicle pick-up and return locations

    • Required options (car navigation system, ETC card, child seat, etc.)

Choose Options

  • Select options as needed
    TBC Rent-a-Car offers the following additional options to enhance the comfort and safety of your trip. Please choose according to your purpose and needs.

    • Car navigation (GPS): A convenient tool that allows you to travel smoothly even to places you've never been before.

    • Child car seats: Essential safety equipment for those traveling with children. Available in sizes to suit age and weight.

    • ETC card: Convenient for frequent use of expressways, saving you time.

    • Additional driver option: Recommended if you want to take turns driving.

  • For detailed information, please check the booking page or ask our staff for pricing and terms of use. If you have any questions, please feel free to contact us.

  • Freedom of Customization: You can customize your experience to your liking by combining options according to your travel style. For example:

    • For family trips, "child car seat + car navigation system" is a must.

    • For business use, "ETC card + luxury car"

    • For long-distance drives, we recommend the "Additional Driver Option + Car Navigation."

  • How to add options: Options can be added in the following way:

    • Online booking: Select your desired options when making a reservation.

    • Phone: You can also request additional services after making a reservation.

    • Store: You can request this directly when you pick up your vehicle (availability may vary depending on stock availability).

Visit the Location

  • Please check the location of the branch office. Please confirm the address and business hours of the branch office you selected when making your reservation. It's helpful to know the route to the branch office using a map app or public transportation.

  • Allow ample time for arrival. Plan to arrive a little before your scheduled appointment time. Especially during peak seasons, there may be waiting times, so it is recommended to visit with plenty of time to spare.

  • Bring the necessary documents. Please prepare the documents required for vehicle pickup in advance:

    • Driver's license (valid in Japan or international driver's license)

    • Reservation number or reservation confirmation email

    • Credit card (for payment)

  • Procedure upon arrival: Upon arrival at the branch office, please speak to a staff member at the reception counter. Providing the following information will help expedite the process:

    • Your name or reservation number

    • Vehicle make and model, and options (to be confirmed as needed)

  • Make the most of your waiting time. During peak seasons or while other customers' procedures are being processed, it's a good idea to review the terms of service and insurance details in the waiting area. You can also ask staff questions about your trip or get advice on recommended routes.

Pick Up Your Car

  • Confirm your reservation with staff. Staff will confirm your reservation details at the branch office. We will review the following items together:

    • Are the vehicle type and options as reserved?

    • Please check if the rental period and return date are correct.

    • Has the payment been completed?

  • Procedures for Multiple Drivers: If multiple drivers are planning to use the vehicle, all drivers must sign the contract. At this time, all drivers will also be required to present their driver's licenses. Our staff will register the drivers' information, so please prepare this information in advance to ensure a smooth process.

  • Signing the Rental Car Agreement: If there are no issues with your reservation details or confirmation items, you will be asked to sign the rental car agreement. This agreement includes the terms of use and insurance details, so please ask our staff if you have any questions.

  • Vehicle condition check: You will check the exterior and interior of the vehicle together with our staff.

    • Presence or absence of scratches or dents

    • Tire condition

    • Fuel level (records the state at departure)

    • Check the operation of optional equipment (car navigation system, child seat, etc.)

    If you have any concerns, please let a staff member know at this stage.

  • Key Handover: Once all procedures are complete, you will receive the vehicle keys. You can then begin using the vehicle.

  • Instructions for operating the car (if necessary)
    If you're using a vehicle for the first time or are unfamiliar with some functions, our staff will provide a brief explanation of how to use them. It's especially helpful to check how to use the car navigation system and ETC (Electronic Toll Collection) system.

  • Departure preparations complete. Once all procedures are finished, you can board your vehicle and smoothly begin your journey. Please drive safely and enjoy a comfortable drive.

Return the Car

  • Please check the scheduled return time set at the time of your reservation. If you think you might be late, please contact the rental office to discuss whether an extension is necessary. Returning the rental on time will help you avoid additional charges.

  • Please confirm the return location. Please double-check the designated branch office for the return and head to the correct location. Some branches may allow returns at other locations; please confirm this when making your reservation.

  • Checking the Vehicle Before returning the vehicle, please check the interior to make sure you haven't left anything behind. We especially recommend checking the following:

    • Forgetting luggage or personal belongings

    • Trash and dirt (please clean up if it can be easily removed)

  • Fuel Check: Many rental car services require you to return the car with a full tank of fuel. Please refuel at the nearest gas station before returning the car and keep the receipt (you may be asked to present it).

  • Vehicle Condition Check: When returning the vehicle, please check the following items with our staff:

    • Presence or absence of scratches or dents on the vehicle body

    • Fuel level (is it full?)

    • Vehicle equipment and option status

    Please check the contract to confirm any damage or problems that occurred beforehand.

  • Returning Keys and Documents: Once the vehicle inspection is complete, return the car keys to the staff. Also, please present any necessary documents such as the contract and fuel receipts.

  • Final Confirmation and Completion of Procedure: Once the return procedure is complete, we will confirm the final costs and return details. If there are no problems, the procedure will be complete.

  • Feedback Request: You may be asked to provide feedback or complete a survey regarding your rental experience. Your cooperation would be greatly appreciated, as it will help us improve our services for future rentals.

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